Returns.

Turning returns into a competitive advantage.

Returns are a key factor in customer decision-making

avoid_retailer-2
63 %

Of shoppers avoid shopping online with retailers after they have had a negative returns experience.

self_service
53 %

Of shoppers want to see self-service technology in stores.

return_some-1
95 %

Of shoppers will buy something online again if returns are easy.

online_retailer
62 %

Of shoppers are more likely to shop online if they can return their purchases in-store.

Your guide to ecommerce returns

Understanding policy, process and profits

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