Digital Returns.

Options for your customers, insights and intelligence for you.

THE FULL RETURNS JOURNEY

Doddle’s digital return platform allows customers to book returns, choose a location, give a return reason and updates them on their return and refund status with fully branded communications.

Digital Returns Diagram PNG

benefits

 

Dynamic personalisation


Adapt your returns proposition to the customer. Treat loyal, high-value customers to instant refunds or marketing offers, tied to their profitability.

Digital Returns Benefit 1

Intelligent logistics


Get high-margin products back into stock fast without overspending on fast shipping for less important products using dynamic logistics.

Digital Returns Benefit 2

Consistent branded communications


Fully brand and control the customer communications experience, and deliver timely personalised marketing messages which resonate.

Digital Returns Benefit 3

features:

 

Bullet Icon - Purple on White

Retailer-branded digital returns booking and tracking

Bullet Icon - Purple on White

Works with your existing carriers and adds drop-off options

Bullet Icon - Purple on White

Personalised messaging including upsell

Bullet Icon - Purple on White

Store returns tools for staff

Bullet Icon - Purple on White

One-click exchanges

Bullet Icon - Purple on White

Integration with Whatsapp, Facebook Messenger, Alexa

Bullet Icon - Purple on White

Connectivity to customer service, warehousing and CRM platforms

Digital Returns Dashboards

Want to know more?

Download the Doddle product brochure to see how our platform powers lasting impressions for your customers and delivers a great experience for your staff.

DOWNLOAD

Get in touch!

A Doddle team member will contact you.