Digital Returns.

Options for your customers, insights and intelligence for you.


Doddle’s digital return platform allows customers to book returns, choose a location, give a return reason and updates them on their return and refund status with fully branded communications.

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Dynamic personalisation

Adapt your returns proposition to the customer. Treat loyal, high-value customers to instant refunds or marketing offers, tied to their profitability.

Digital Returns Benefit 1

Intelligent logistics

Get high-margin products back into stock fast without overspending on fast shipping for less important products using dynamic logistics.

Digital Returns Benefit 2

Consistent branded communications

Fully brand and control the customer communications experience, and deliver timely personalised marketing messages which resonate.

Digital Returns Benefit 3



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Retailer-branded digital returns booking and tracking

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Works with your existing carriers and adds drop-off options

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Personalised messaging including upsell

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Store returns tools for staff

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One-click exchanges

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Integration with Whatsapp, Facebook Messenger, Alexa

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Connectivity to customer service, warehousing and CRM platforms

Digital Returns Dashboards

Want to know more?

Download the Doddle product brochure to see how our platform powers lasting impressions for your customers and delivers a great experience for your staff.


Get in touch!

A Doddle team member will contact you.