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The Dispatch
31 Mar 2020

Does PUDO work during a pandemic?

Does PUDO work during a pandemic?

Re-use ecommerce platform Loop to launch in the UK

Grocery Click & Collect set to take off as home delivery stumbles

Logistics leaders call for consideration in fight against COVID-19

Grocery ecommerce demand has spiked, and Walmart is mobilising an army

COVID-19 and the last mile

Returns tech must make employees lives easier in order to improve cx

Customers want to return in stores, so why not make it easy?

Jeff Bezos commits $10bn to tackle climate change

3 things to know from Move 2020

Making last-mile work for 2030 – a new report

Delivery-as-a-service platforms are taking root in retail

Ocado vs primary school highlights urban delivery struggle

Why returns data is crucial to customer experience

Why your returns experience sucks

Sustainable ecommerce is an oxymoron

How posts are thinking outside the (letter)box

Why you need a returns platform: Customer Retention

How to talk to customers about returns

5 steps to speedy refunds

eCommerce, Delivery and Returns 2020: 5 trends to know

36% of Americans suffer from stolen packages

Why customers will pay to have their expectations exceeded

Shorter delivery times drive up emissions

Delivery market 'isn't delivering', says Citizens Advice

Amazon cuts FedEx off Prime services

Amazon and eBay represent 40% of UK eCommerce

Sustainable delivery will power loyalty for brave retailers

Can underground pipelines deliver parcels?

Doddle launches in Australia with Australia Post

Holiday shoppers plan to rely on BOPIS

Black Friday might fall flat for store-based retailers

Target and UPS show why stores are essential to online delivery

Royal Mail CEO reveals parcel growth needs to double the decline in letters

Why the pickup and dropoff (PUDO) format is taking off in the US

A huge week for PUDO

What is PUDO and what does it mean for retailers, shoppers and carriers?

Will we reach ‘peak speed’ in online delivery?

Amazon expands its Counter offering for PUDO in the US

Walgreens teams up with FedEx to accept returns and print labels

Is a social media driven lifestyle creating returns?

Target emphasises one-hour collections in peak war with Amazon

Farfetch & H&M invest in sustainability with resale platforms

Doddle appoints new CIO Rod Angwin

Zalando's neighbours-as-a-network approach to PUDO

How to get customers queuing less and shopping more

Instant collections will be the biggest trend in retail

Why returns could be a blind spot for your customer lifetime value

Doddle links up with Plug and Play accelerator

The business turning empty space into fulfilment centres

Amazon inventory value swells to deal with 1-day delivery

Payments vs Delivery

Boost your ecommerce profitability with the Click & Collect multiplier

Why staff experience is a big part of customer experience

Click & Collect and the Speed Wars in Retail

Customers are driving BOPIS adoption - retailers will have to adapt

Doddle Pulse research shines a light on oft-forgotten Generation X

How retailers can take back control in the last mile

Doddle helps gym-goers grab their kit with DW Fitness First and Nike

FedEx ends its Amazon ground logistics deal

5 ways for fashion brands to reduce the cost of ecommerce returns

How to get ecommerce returns back into stock faster

How you can use Amazon’s giant innovation budget to your benefit

How to boost ecommerce conversion with alternative delivery options

Turning up gems in delivery data

Why an outstanding click & collect service is a must-have for retailers at peak

Two birds, one stone: in-store returns offer a great experience and increase store profits

Doddle aims to turbo charge click & collect in Australia

The most important metric in retail

Amazon takes another ambitious stride into the fulfilment space

JD Sports owned Sports Unlimited Retail chooses Doddle to digitise its click & collect offering

eBay follows Amazon into fulfilment

3 technology options for returns-hit retailers

By the Numbers: What customers really think about returns

The 4 Ps of a customer-centric and sustainable returns journey

The Returns Black Hole: How retailers can stop returns eating into ecommerce profits

A new model for ecommerce: Try Before You Buy

John Lewis to offer returns through Waitrose delivery service

Amazon’s Prime Day becomes a 48 hour event

UK ‘Buy Now Pay Later’ market sky rocketing

Shopify moves into fulfilment

Refunds and returns: How to prepare your retail business for peak returns in 2020

M&S invest in tech to tackle returns culture

A mixed response to Royal Mail's five year plan

John Lewis partner with Co-op to expand their click & collect offering

Next's big push for 'relevance' in a tough retail climate

Half of UK consumers plan to only support retailers with sustainable delivery options

Convenience and sustainability – a profitable marriage for Amazon and Kohl’s

The brand challenges of a packageless future

A new recycling culture: Clothes creating cash not trash

Is EVIE the future for food delivery?

Adidas make a bold foray into the circular economy

Home Delivery: A business model in flux

New Amazon Day service is the ultimate win-win for sustainability and convenience

Final impressions count

Value added retail experiences make their mark on both sides of the pond

Our CCO talks CX in the last mile

Ikea lead the charge in reimagining the shopping experience

Are Global Data’s £10bn C&C market predictions too conservative?

The rapid growth of keyless entry

Two of our favourite things rolled into one…

Our top 10 trends for 2019: trends one to five

Our top 10 trends for 2019: trends six to ten

The importance of trust to peak performance

Actions speak louder than words

Doddle News - NRF2019

Smart Doors: The answer to parcel theft?

‘The Journey to Efficiency’:  A must read if you’re considering a click & collect offering

Convenience drive takes John Lewis click & collect into Booths

Ikea lead the charge on from store fulfilment

Nike launches innovative 'Try before you buy' service

A perspective on online delivery in the USA

Drilling down into what convenience actually means…

Banning serial returners: Wise or rash?

Scaling 'Popular & Useful' services for Morrisons

Will social commerce change the face of fast fashion buying?

10 reasons to sort your Click & Collect service this year

Driving footfall & in-store spend for Debenhams via click & collect

Every hour counts in the battle for the fast fashion consumer

Powering multi-channel returns for Marks & Spencer